NEED HELP?
Welcome to our Help & Support page!
We’re here to make your shopping experience smooth, simple, and stress-free.
If you have any questions, you’ll find the answers below.
1. Order Related Questions
Q: How do I place an order?
Simply browse our collections, choose your product, and click Add to Cart.
Proceed to checkout and complete your payment.
Q: Can I cancel or change my order?
You can cancel or edit your order within 1 hour of placing it.
After that, your order may already be processed.
Q: How do I track my order?
Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or Email.
2. Shipping & Delivery
Q: How long does delivery take?
We usually deliver within 5–8 working days depending on your location.
Q: Do you offer COD (Cash on Delivery)?
Yes, COD is available for most areas.
Q: What if my package is delayed?
If your order is delayed, you can contact us and we will assist you immediately.
3. Returns & Refunds
Q: What is your return policy?
We offer 7-day return on eligible products.
Items must be unused, in original packaging, and in the same condition as received.
Q: How do I request a return?
Simply contact us with your order number + reason for return and our team will guide you.
Q: When will I receive my refund?
Refunds are processed within 4–7 working days after we receive the returned product.
4. Payments
Q: Which payment methods do you accept?
We accept UPI, Debit/Credit Cards, Wallets, and Cash on Delivery.
Q: Is online payment safe?
Yes! We use secure payment gateways to keep your data protected.
5. Product Related Questions
Q: Are the products same as shown in the pictures?
Yes! All images are real and represent what you will receive.
Q: What if I receive a damaged product?
In rare cases, if your product arrives damaged, contact us within 24 hours with an unboxing video.
6. Need More Help?
If your question is not listed here, feel free to reach out to us.
We’re always happy to help ❤️
📩 Email: pawscareco@gmail.com
Instagram: @yourstore